Privacy Policy

1. Information We Collect

We may collect information required to respond to enquiries, provide services, process payments, and meet legal or regulatory requirements. This may include:

• Name, company name, email address, phone number, and address;
• Trade licence details, tax registration details, TRN, Emirates ID, passport details, and authorised signatory information;
• VAT, tax, excise, accounting, bookkeeping, invoice, and financial records;
• Payment confirmation details, invoice details, and billing information;
• Information submitted through website forms, email, phone, WhatsApp, or other communication channels;
• Website usage information such as IP address, browser type, device details, pages visited, and cookies.

2. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries and provide quotations;
• To deliver VAT, tax, excise, accounting, bookkeeping, compliance, and advisory services;
• To prepare applications, registrations, amendments, de-registrations, returns, filings, reports, and related documents;
• To communicate service updates, document requirements, payment details, and support messages;
• To process invoices, receipts, and payments;
• To maintain client, business, and transaction records;
• To improve our website, services, customer support, and user experience;
• To comply with applicable UAE laws, regulations, tax requirements, accounting obligations, and legal processes.

3. Payment Information

United VAT does not store full card details on its website. Where online payments are accepted, payments may be processed through secure third-party payment gateways. These providers process payment information in accordance with their own security and privacy policies.

Customers are encouraged to keep copies of invoices, receipts, and transaction confirmations for their records.

4. Sharing of Information

We do not sell or rent personal information. Information may be shared only where necessary for service delivery, legal compliance, or business operations. This may include sharing information with:

• Government authorities, tax authorities, regulatory bodies, or courts;
• Payment gateway providers, banks, and financial service providers;
• Professional advisors, consultants, accountants, auditors, or authorised service partners;
• Technology, hosting, email, CRM, analytics, or IT support providers;
• Employees or representatives of United VAT who require access to provide services.

Information is shared only to the extent required for the relevant purpose.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse performance, remember preferences, and enhance user experience.

You may manage or disable cookies through your browser settings. Some website features may not function fully if cookies are disabled.

6. Marketing Communications

We may use your contact details to share service updates, newsletters, offers, or relevant information related to VAT, tax, excise, accounting, bookkeeping, and compliance services.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option, where available.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, misuse, loss, alteration, or disclosure.

While we work to protect your information, no digital transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal, business, financial, and service-related information for as long as necessary to:

• Provide our services;
• Maintain business and client records;
• Meet legal, tax, accounting, regulatory, and audit requirements;
• Resolve queries or disputes;
• Support legitimate business purposes.

When information is no longer required, it may be securely deleted, archived, anonymised, or restricted.

9. Accuracy of Information

Clients are responsible for providing accurate, complete, current, and authentic information. This helps United VAT provide timely and reliable services.

Any delay or issue caused by incomplete, incorrect, outdated, or misleading information may affect the service outcome or timeline.

10. Third-Party Links

Our website may contain links to third-party websites, payment gateways, government portals, or external resources. These links are provided for convenience.

United VAT is not responsible for the privacy practices, content, security, or accuracy of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

11. Your Rights

Subject to applicable laws, you may contact us to request:

• Access to information we hold about you;
• Correction of inaccurate or outdated information;
• Deletion of information, where legally permitted;
• Withdrawal of consent for certain processing activities;
• Opt-out from marketing communications.

12. Updates to This Privacy Policy

United VAT may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

The updated version will be posted on this page with the latest revision date.