At United VAT, we aim to provide professional, transparent, and reliable services to our clients. This Cancellation and Refund Policy explains how cancellation and refund requests are reviewed for services purchased or confirmed through our website, email, phone, WhatsApp, quotation, invoice, or other approved communication channels.
By confirming a service or making a payment, clients acknowledge this Policy.
This Policy applies to professional service fees paid to United VAT for VAT, tax, excise, accounting, bookkeeping, compliance, advisory, registration, filing, amendment, de-registration, and related support services.
This Policy does not apply to external charges unless those amounts are refundable by the relevant party. These may include:
Clients may request cancellation within 48 hours of confirming a service or placing an order, provided that work has not already started.
Cancellation requests may be submitted to:
Email:vishal@unitedvat.com
Phone:+971-52-7788300
To review the request, United VAT may require the client's name, company name, invoice number, payment proof, service details, and reason for cancellation.
A cancellation request will be reviewed based on the service status at the time the request is received.
Cancellation may be limited where:
Refunds may be considered in the following cases:
Each refund request will be assessed based on the nature of the service, work completed, documents processed, time spent, costs incurred, and the reason for the request.
The following amounts are generally non-refundable:
Refunds may be limited where the service is affected by:
Where a refund is not applicable, United VAT may, at its discretion, offer a partial or full service credit that can be adjusted against another eligible United VAT service.
This option will be subject to management approval and will not apply to government fees, authority charges, third-party costs, or expenses already incurred.
If a refund is approved, United VAT will notify the client through email or another agreed communication channel.
Approved refunds may take a minimum of 15 business days to process, depending on the payment method, bank, card provider, or payment gateway.
Refunds are normally issued to the original payment method or bank account used for the transaction, unless otherwise approved by United VAT.
Where applicable, the approved refund amount may be adjusted after deducting:
The final refundable amount will be confirmed after review.
For services involving VAT, excise, tax, accounting, regulatory, or government authority matters, United VAT may assist with preparation, submission, advisory, and follow-up according to the agreed scope.
Final approvals, rejections, penalties, clarification requests, refund approvals, audits, and timelines remain under the control of the relevant authority or third party.
United VAT shall not be responsible for delays or service interruptions caused by circumstances beyond reasonable control, including government portal downtime, regulatory changes, internet failure, payment gateway disruption, technical failure, natural events, or similar situations.
To request a cancellation or refund, please contact:
United VAT
Email:vishal@unitedvat.com
Phone:+971-52-7788300
Website:www.unitedvat.com
Please include:
United VAT may update this Cancellation and Refund Policy from time to time. The updated version will be posted on this page with the latest revision date.
